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Call Centre - Multiple Roles

Call Centre - Multiple Roles

Job Title: Call Centre - Multiple Roles
Contract Type: Contracting
Location: Southbank, Victoria
Industry:
Salary: AU$25 - AU$35 per hour + super
Start Date: ASAP
Reference: BBBH241745_1585891925
Contact Name: Lucy McDonald
Contact Email: Lucy.McDonald@accountability.com.au
Job Published: April 14, 2020 09:54

Job Description

**Please note, due to a very high number of applications, we are only taking further expressions of interest. Should further roles become available, we will be in touch with thoes shortlisted candidates.**

Our client within the Financial Service Industry is looking for additional support within their contact centre, on a 3- month contract, working from home. There are multiple roles, and we are looking to shortlist ASAP.


The Role:

The Role will entail tasks such as:

  • Receive inbound calls from clients and customers
  • Assist with general enquires through to conflict resolution
  • Investigate and resolve complaints and escalate where resolution cannot be reached
  • Provide empathy, listening skills to all customers
  • Be proficient with internal databases

The Successful Candidates:

Successful candidates will demonstrate:

  • Must have minimum 1 years' experience within a contact centre environment
  • Previous Financial Services experience will be advantageous
  • Strong and fluent communication skills.
  • The ability to work under pressure and take ownership and responsibility for issues.
  • Have the ability to work from home including laptop, headset, WIFI

Please apply here ASAP in order to be considered in the shortlisting for these roles. Due to the high number of expected applications, only shortlisted candidates will be contacted.

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