Customer Service/ Credit Executive

Customer Service/ Credit Executive

Job Title: Customer Service/ Credit Executive
Contract Type: Contracting
Location: Melbourne, Victoria
Salary: AU$30.00 - AU$35.00 per hour + + super
Start Date: ASAP
Reference: BBBH240228_1580947202
Contact Name: Amanda Coad
Contact Email:
Job Published: February 12, 2020 09:49

Job Description

Currently looking for a customer focused driven Claims Executive to partner with an FMCG client we have located in Melbourne's CBD. This opportunity is a 12 month contract with potential for extension in a well-known, international business!

Management of collections ledger:

  • Manage outbound collections activity
  • Complete monthly ledger reviews
  • Manage risk assessment of outstanding debt (review ageing, credit limits, risk profiles)
  • Reconciliations
  • Payment allocations
  • Manage the daily credit holds & order releases processes
  • Setting up and negotiating payment plans and tracking of payments
  • Manage the customer refund process
  • Manage payment rejections - escalations
  • Update customer data (i.e. credit limits, contact details, notes change of ownership)
  • Manage inbound phone queue (between 8am - 5pm AU time) and shared email inboxes
  • Resolving customer queries, as well as managing internal stakeholder queries
  • Manage delinquent accounts through the Dunning process (Final Letter of Demands & referral to external debt collector)
  • Support Finance Services initiatives, as required


  • Process Excellence
  • Problem Solving
  • Data Manipulation - preferred not essential
  • Data Driven Insights
  • Automation - preferred not essential
  • Optimises Multi-location Teams
  • Customer Focus - high level
  • Cultivates Innovation
  • Drives Results
  • Courage
  • Collaborates


  • 3 years Credit Management experience
  • FMCG background preferred
  • ERP System experience - SAP/MFG
  • Customer Service excellence
  • Strong process knowledge of Credit and Accounts Receivable
  • Financial Systems and Office proficiency
  • Reconciliation logic and execution

If this sounds like you, please hit APPLY and we will contact you with more details

** Due to high volume of applicants - Only shortlisted candidates will be contacted **

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