Customer Accounts & Collections Manager

• $130,000 + Super | Permanent / Full-Time | Sydney CBD 2020
• Opportunity to lead a stable, supportive team | Well-established organisation
• Strong focus on process improvement and customer outcomes

The Role

You will oversee day-to-day customer account operations, ensuring efficient processing, strong customer engagement and effective management of outstanding balances. You will play a key role in improving cash outcomes, reducing overdue debt and enhancing customer experience through structured and proactive account management.

Key Responsibilities

• Lead and support a team managing customer accounts, billing queries and collections activity
• Monitor and manage aged debt, ensuring timely follow-up and resolution of outstanding balances
• Drive cash collection performance through proactive customer engagement and structured follow-up
• Support complex customer issues and escalations relating to accounts and payments
• Set and track performance targets including collection outcomes, activity levels and service KPIs
• Produce reporting and insights to support forecasting, performance tracking and decision-making
• Work closely with internal stakeholders across Finance, Operations and Customer teams
• Contribute to process improvements to enhance efficiency, accuracy and customer outcomes
• Coach and develop team members to improve capability and performance

About You

• Experience in customer accounts, collections, accounts receivable or similar operational finance environment
• Previous experience in a leadership or senior team support role
• Strong understanding of debtor management and customer account processes
• Ability to analyse data and drive performance improvements
• Confident communicator with strong stakeholder management skills
• Comfortable working in a fast-paced, target-driven environment
• Intermediate Excel and reporting capability
• Full working Rights - No remote or Hybrid role

If you have the skills required, please apply now, or contact Mathilde Markrai at AccountAbility via email at Mathilde.Makrai@accountability.com.au or on 02 8296 5322 for further information.