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Customer Experience Consultant

Customer Experience Consultant

Job Title: Customer Experience Consultant
Contract Type: Contracting
Location: Yarra Glen, Victoria
Industry:
Salary: Up to AU$55000 per annum + super
Start Date: ASAP
Reference: BBBH237423_1570771186
Contact Name: Lucy McDonald
Contact Email: Lucy.McDonald@accountability.com.au
Job Published: October 14, 2019 09:24

Job Description

This consumer goods company is looking for a Customer Experience Consultant / Administrator to join their dynamic and fun team. As a Customer Solutions Consultant, you will be dealing with queries and orders via inbound or outbound telephone, mail, email & fax.

As the first point of contact, the Customer Experience Consultant will be very relationship driven and have excellent customer service skills. With at least 2 years' experience in a similar role the successful candidate will have proven longevity in past roles and be available for an immediate start.

Your duties in this role will include:ā€Ž

  • Manage all general queries in accordance with company policy call contact & correspondence process
  • Provide a positive experience across all customer touch points
  • Sales order administration, taking payments and deposits, confirming stock levels and delivery times for retailer partners
  • Manage internal records in an efficient and timely manner including the Customer Service Directory
  • Meet expectations as identified in the set KPI & Performance Review targets

To be successful in this role you must have:

  • A minimum of 2 years' experience in a customer service role
  • Highly developed communication skills with an excellent telephone manner
  • Highly developed administrative skills
  • Strong customer service skills with a passion for assisting customers and finding solutions
  • Strong problem-solving skills and ability to overcome challenging situations
  • Willingness to be a team player

The finer details:

  • 6 months contract which may extend into permanent
  • Kew location
  • Competitive renumeration
  • Immediate start preferred

Please apply now or call Lucy McDonald on 03 8629 1004 for a confidential discussion today.

Only shortlisted candidates will be contacted.