Customer Service Officer
- $70,000 - $75,000 + Super | Full-Time, Permanent Role
- Matraville, NSW 2036 | Convenient On-Site Parking
- Seeking a Customer Service Officer Proficient in Pronto
Looking for a Customer Service Officer using Pronto who is looking to work with a small team of 6, be listened to, and make a difference with process improvements & projects.
THE CLIENT
Our client is a prominent supplier of kitchen equipment with a strong presence across Australia.
BENEFITS
- Flexible start and finish times
- Autonomous work environment with no micro-management
- Frequent social events, including lunches and breakfasts
- Discounts on our products
- Key role within the company, with the authority to identify improvements and streamline procedures
- Welcoming company culture, fostering a friendly and supportive team atmosphere
- Continuous training and support
- Opportunities for long-term career stability
THE ROLE
- Manage website, email, and phone orders efficiently
- Collaborate with the purchasing, goods inwards, and dispatch departments as needed
- Deliver exceptional service in all aspects of your role
- Process customer credit card payments when required
- Proactively provide strong sales support to Account Managers
- Prepare customer quotes upon request
- Handle sales team returns/credits as necessary
- Execute general administrative duties as needed
THE PERSON
- Previous experience in a similar office-based customer service position
- Strong communication skills and an ability to promote our products
- Professional telephone etiquette with a talent for addressing customer inquiries
- Proficiency in computer usage and typing skills
- Familiarity with Microsoft Excel
- Need experience with Pronto
- Team player with a willingness to learn
If you have the skills required, please apply now, or contact Mathilde Cauberghs at AccountAbility on 02 8296 5322 for further information.
