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Customer Service / Administration

Customer Service / Administration

Job Title: Customer Service / Administration
Contract Type: Permanent
Location: Inner Suburbs Melbourne, Victoria
Industry:
Salary: Up to AU$60000.00 per annum
Start Date: ASAP
Reference: BBBH232657_1558927956
Contact Name: Lucy McDonald
Contact Email: Lucy.McDonald@accountability.com.au
Job Published: May 27, 2019 13:32

Job Description

This logistics company is looking for a Customer Service / Administrator to join their dynamic and fun team. In this role you will be dealing with queries and orders via inbound or outbound telephone, mail, email & fax.

As the first point of contact, the Customer Service / Administrator will be very relationship driven and have excellent customer service skills. With at least 2 years' experience in a similar role the successful candidate will have proven longevity in past roles and be available for an immediate start or have a short notice period.

Your duties in this role will include:ā€Ž

  • Manage all general queries in accordance with company policy call contact & correspondence process
  • Provide a positive experience across all customer touch points
  • High level admin with a large part of this done manually through paperwork and filing
  • Meet expectations as identified in the set KPI & Performance Review targets

To be successful in this role you must have:

  • A minimum of 2 years' experience in an admin related role
  • Experience within a logistics company (desirable but not essential)
  • Highly developed communication skills with an excellent telephone manner
  • Highly developed administrative skills, including ability to pick up new systems quickly
  • Strong customer service skills with a passion for assisting customers and finding solutions
  • Strong problem-solving skills and ability to overcome challenging situations
  • High attention to detail, and excellent computer skills
  • Willingness to be a team player

The finer details:

  • Permanent position
  • St Kilda road location
  • $60,000 package
  • Immediate start preferred

Please apply now or call Lucy McDonald on 03 8629 1004 for a confidential discussion today.

Only shortlisted candidates will be contacted.