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Customer Success Coordinator

Customer Success Coordinator

Job Title: Customer Success Coordinator
Contract Type: Permanent
Location: Southbank, Victoria
Industry:
Salary: AU$55000 - AU$60000 per annum + super
Start Date: ASAP
Reference: BBBH240609_1582070508
Contact Name: Lucy McDonald
Contact Email: Lucy.McDonald@accountability.com.au
Job Published: February 19, 2020 11:01

Job Description

This client specialises in a range of digital innovation solutions, applications, consulting services, development, cloud and managed services as well as support services for their customers.

They are seeking a vibrant, enthusiastic Customer Success Team Coordinator to join their Customer Success team based in Melbourne. This role is a rare mix of issue escalation management, customer service, helpdesk and administration. It's a very diverse and rewarding role that is crucial to the success of the company and our customers.

This is not a call centre role, it's a heavy mix of administration and speaking to clients over the phone, internal portals, and live chat.

Duties/ Responsibilities:

  • Managing all support issue escalations internally to ensure our resolution SLA's are met
  • Answering support calls from our customers and high level of administration that follows
  • Logging requests and redirecting calls to relevant technical resources.
  • Adhoc administration tasks
  • Work with internal and external stakeholders to ensure high standards are being met
  • Contribute to process improvement and become a champion of internal systems

Looking for someone who has:

  • 3 + years in a fast-paced administration/ customer service mixed role
  • Has proven analytic skills and is a fast learner
  • Has exceptional Customer Service skills
  • Highly developed interpersonal and communication skills;
  • Exceptional organisational and time management skills;
  • A high level of attention to detail
  • An excellent phone manner and communication style.

The Details:

  • Permanent Opportunity paying $55,000 + super (slightly flexible)
  • Rapidly growing business meaning opportunity for growth
  • Hands on training provided within the role
  • Great location, near public transport and cafes
  • Collaborative and interactive working culture

To be shortlisted you will demonstrate the above experience ideally in a fast-paced customer focused environment, have clear and concise communication, an ability to interview within the next 2 weeks.

Think this is you and want to apply? Then please submit your resume by clicking on the APPLY NOW button. Alternatively, you can call Lucy McDonald for a confidential discussion on 03 8629 1004.