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Customer Success Coordinator

Customer Success Coordinator

Job Title: Customer Success Coordinator
Contract Type: Permanent
Location: Southbank, Victoria
Industry:
Salary: AU$55000 - AU$60000 per annum + super
Start Date: ASAP
Reference: BBBH242614_1591317404
Contact Name: Lucy McDonald
Contact Email: Lucy.McDonald@accountability.com.au
Job Published: June 05, 2020 10:55

Job Description

This client specialises in a range of digital innovation solutions, applications, consulting services, development, cloud and managed services as well as support services for their customers.

They are seeking a vibrant, enthusiastic Customer Success Team Coordinator to join their Customer Success team based in Melbourne. This role is a rare mix of issue escalation management, customer service, helpdesk and administration. It's a very diverse and rewarding role that is crucial to the success of the company and their customers.

This is not a call centre role, it's a heavy mix of administration and speaking to clients over the phone, internal portals, and live chat.

Duties/ Responsibilities:

  • Managing all support issue escalations internally to ensure our resolution SLA's are met
  • Answering support calls from our customers and high level of administration that follows
  • Logging requests and redirecting calls to relevant technical resources.
  • Adhoc administration tasks
  • Work with internal and external stakeholders to ensure high standards are being met
  • Contribute to process improvement and become a champion of internal systems

Looking for someone who has:

  • 3 + years in a fast-paced administration/ customer service mixed role
  • Has proven analytic skills and is a fast learner
  • Has exceptional Customer Service skills
  • Highly developed interpersonal and communication skills;
  • Exceptional organisational and time management skills;
  • A high level of attention to detail
  • An excellent phone manner and communication style.

The Details:

  • Permanent Opportunity paying $55,000 + super (slightly flexible)
  • Rapidly growing business meaning opportunity for growth
  • Hands on training provided within the role
  • Great location, near public transport and cafes
  • Collaborative and interactive working culture

To be shortlisted you will demonstrate the above experience ideally in a fast-paced customer focused environment, have clear and concise communication, and be immediately available. This process will move very fast, so if you are interested please apply ASAP.

Think this is you and want to apply? Then please submit your resume by clicking on the APPLY NOW button.

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