This Industry Fund are looking for a Membership Experience Consultant to join their dynamic and fun team. As the Membership Experience Consultant you will assist members and their queries via inbound or outbound telephone, mail, email & fax.

Your duties in this role will include:‎

• Manage all member contact in accordance with company policy call contact & correspondence process
• Provide a positive member experience across all customer touch points
• Manage a portfolio of Inbound & Outbound calls, Claims and correspondence, within set SLA's, and following company standards
• Meet expectations as identified in the set KPI & Performance Review targets

To be successful in this role you must have:

• A minimum of 2 year's experience in a customer service role
• Highly developed communication skills with an excellent telephone manner
• Highly developed administrative skills
• Strong customer service skills with a passion for assisting customers and finding solutions
• Previous Insurance / Financial Services experience mandatory
• Strong problem solving skills and ability to overcome challenging situations
• Willingness to be a team player

This is an exciting opportunity not to be missed in a newly developed team!

Please apply now if this sounds like you!