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Membership Experience Consultant

Membership Experience Consultant

Job Title: Membership Experience Consultant
Contract Type: Contracting
Location: Carlton, Victoria
Industry:
Salary: Negotiable
Reference: BBBH226184_1537512556
Contact Name: Kathryn Wright
Contact Email: jobapps@ambition.com.au
Job Published: September 21, 2018 16:49

Job Description

This Industry Fund are looking for a Membership Experience Consultant to join their dynamic and fun team. As the Membership Experience Consultant you will assist members and their queries via inbound or outbound telephone, mail, email & fax.

Your duties in this role will include:‎

  • Manage all member contact in accordance with company policy call contact & correspondence process
  • Provide a positive member experience across all customer touch points
  • Manage a portfolio of Inbound & Outbound calls, Claims and correspondence, within set SLA's, and following company standards
  • Meet expectations as identified in the set KPI & Performance Review targets

To be successful in this role you must have:

  • A minimum of 2 year's experience in a customer service role
  • Highly developed communication skills with an excellent telephone manner
  • Highly developed administrative skills
  • Strong customer service skills with a passion for assisting customers and finding solutions
  • Previous Insurance / Financial Services experience mandatory
  • Strong problem solving skills and ability to overcome challenging situations
  • Willingness to be a team player

This is an exciting opportunity not to be missed in a newly developed team!

Please apply now if this sounds like you!