Membership Experience Consultant
Job Title: | Membership Experience Consultant |
Contract Type: | Contracting |
Location: | Carlton, Victoria |
Industry: | |
Salary: | Negotiable |
Reference: | BBBH226184_1537512556 |
Contact Name: | Kathryn Wright |
Contact Email: | jobapps@ambition.com.au |
Job Published: | September 21, 2018 16:49 |
Job Description
This Industry Fund are looking for a Membership Experience Consultant to join their dynamic and fun team. As the Membership Experience Consultant you will assist members and their queries via inbound or outbound telephone, mail, email & fax.
Your duties in this role will include:
- Manage all member contact in accordance with company policy call contact & correspondence process
- Provide a positive member experience across all customer touch points
- Manage a portfolio of Inbound & Outbound calls, Claims and correspondence, within set SLA's, and following company standards
- Meet expectations as identified in the set KPI & Performance Review targets
To be successful in this role you must have:
- A minimum of 2 year's experience in a customer service role
- Highly developed communication skills with an excellent telephone manner
- Highly developed administrative skills
- Strong customer service skills with a passion for assisting customers and finding solutions
- Previous Insurance / Financial Services experience mandatory
- Strong problem solving skills and ability to overcome challenging situations
- Willingness to be a team player
This is an exciting opportunity not to be missed in a newly developed team!
Please apply now if this sounds like you!

Get similar jobs like these by email
By submitting your details you agree to our T&C's
Share this job
Similar jobs
-
Membership Coordinator
Sydney CBD, New South Wales
AU$60000 - AU$65000 per annum + + Super
-
Membership Coordinator
Sydney CBD, New South Wales
AU$65000 - AU$70000 per annum + + Super
-
Outbound Customer Service
Yarra Glen, Victoria
AU$60000 - AU$68000.00 per annum + + Super
-
Customer Service Administrator/Representative
Northbridge, New South Wales
AU$60000.00 - AU$62000 per annum
-
Admin Assistant
Southbank, Victoria
Negotiable