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Collections Officer

Collections Officer

Job Title: Collections Officer
Contract Type: Permanent
Location: St Leonards, New South Wales
Industry:
Salary: Up to AU$68000.00 per annum
Reference: BBBH230313_1550470376
Contact Name: Jonathan Baeten
Contact Email: Jonathan.Baeten@accountability.com.au
Job Published: February 18, 2019 17:12

Job Description

A rare and exciting opportunity has become available for one of Australia's leading, progressive Healthcare business's. This role will be working within a dynamic, driven, proffessional team with a real emphasis on customer focus.

Responsibilities

  • Manage ledgers of customer accounts to ensure that any outstanding debt is collected and correctly reconciled
  • Ensuring daily/weekly/monthly work is completed within assigned time frames
  • Assisting in KPI management
  • Reduce revenue leakage
  • Set up monthly performance meetings with Mercantile Agent to share recovery rates
  • Further development and improved visibility of key performance metrics for Staff
  • Initiate change to conclude the best possible outcome
  • Deal with and resolve escalated customer complaints
  • Reporting on Pathology Debt

You

  • Over 3 years experience within a similar position
  • High volume collection calls experienced required
  • healthcare industry experience preferable
  • Outstanding written & verbal communications skills
  • Intermediate excel knowledge a must