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Customer Service Manager

Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$80000 - AU$90000 per annum
Reference: BBBH230284_1550215479
Contact Name: Praneethaa Pious
Contact Email: Praneethaa.Pious@accountability.com.au
Job Published: February 15, 2019 18:24

Job Description

The Company

Join a market leading financial organisation based in the CBD as a Customer Service Manager. As a Customer Service manager you will be an integral part of this business; managing and leading a large engaged, high performing team of Customer Service Agents.

You will need to have an exceptional eye for accuracy and a high level of customer service skills being motivated by connected customer interactions and success of your team.

If you are looking to join a fast-paced and driven business that will give you autonomy in your role, whilst allowing you to develop your leadership skills then please get in touch today!

The Role

As a CSM, your primary role will be to support and manage the team amongst other duties including:

  • Leading and managing a team of customer service agents
  • Providing exceptional customer support to ensure a positive client experience
  • Offering general administrative support to the team on a day to day basis
  • Reporting and Analysis
  • Building and maintaining relationships with key stakeholders
  • Supporting with the preparation of quotes and invoicing
  • Meeting deadlines on a daily basis to ensure a fast turnaround time for orders and general enquiries
  • Ad hoc administration duties

The Person

  • A minimum of 3 years' experience working in a team leader or management role
  • Results focused, financial services industry knowledge is a bonus
  • Be able to work both autonomously and part of a team
  • Overseeing set up and maintenance of phone scripts, retention processes, and systems to ensure smooth customer experience and accurate reporting for both inbound and outbound calls
  • A proactive and enthusiastic approach to customer service
  • Outstanding attention to detail
  • High level of administrative skills including advanced level Microsoft Office
  • Proven ability to increase customer satisfaction in contact centre environment.
  • RG146 compliant

If the above sounds like you then I want to hear from you today! Please click on the 'APPLY' button or contact Praneethaa Pious at AccountAbility on (02) 8296 5311.