Administration Officer

Location: Keysborough
Discipline: Accounting Support
Job type: Permanent
Salary: Up to AU$65000 per annum + super
Contact name: Lucy McDonald

Contact email: Lucy.McDonald@accountability.com.au
Job ref: 275643
Published: 10 months ago
Startdate: ASAP

Working for an e-waste organisation located in Keysborough we are looking to appoint a new administrator/customer service officer to the business on a permanent basis. The organisation has a strong focus on exception customer service, dealing with B2B external customers on a daily basis.

This role would suit someone who has exceptional administration skills, with a high attention to detail and someone who is able to build rapport easily with customers ensuring high levels of customer satisfaction at all times.

The role:

  • Managing order and queries from customers via phone, email and portals
  • Ensuring accurate data entry of orders requests into the bespoke CRM
  • Communicating with external customers around orders, delays, payment methods
  • Managing conflicting priorities
  • Using initiative to find solutions to any better ways of working

The successful candidate will:

  • Have 2-3 years experience in an Administration focussed role which also had customer service elements
  • Have excellent communication skills and a good phone manner
  • Has intermediate skills in Excel, or GoogleSheets
  • Have experience using CRMs for data entry and any order request data entry would be a bonus
  • Be friendly and easily able to build rapport over the phone and email
  • Be hardworking and have high work ethic

On offer:

  • This role is full time in the office Monday-Friday 9-5pm
  • Salary of $65,000 + super
  • Keysborough location, parking available onsite

If this role sounds of interest, please apply here today as we will be reviewing applications daily.