Customer Relations Specialist

Customer Relations Specialist

Job Title: Customer Relations Specialist
Contract Type: Contracting
Location: Mulgrave, Victoria
Salary: Negotiable
Reference: BBBH224411_1540937766
Contact Name: Kathryn Wright
Contact Email:
Job Published: October 31, 2018 09:16

Job Description

This luxury car brand has two vacancies available for a Customer Relations Specialist to join their team. Based in Mulgrave, you will be responsible for handling customers enquiries regarding a product recall.

The role is initially a 6 month temp assignment with a view to extend. Experience in a similar role, or a call centre environment will be highly advantageous.

Key Duties;

  • Taking inbound calls to assist customers of the dealership in relation to a product recall
  • Provide information to dealership customers who have been affected by this recall
  • Responding to customers over email and following up with customers in relation to their recall
  • Maintaining internal database with clear and accurate information
  • General administrative tasks

Key Requirements;

  • Mulgrave location
  • Competitive hourly rate
  • Polished communication and the ability to communicate clearly and professional with customers
  • Demonstrated experience regarding empathy and resilience with a strong work ethic to create the best outcome for the customer
  • Monday - Friday
  • The ability to work in a high volume and fast paced environment

If you are looking for an exciting role where no two days are the same, apply now! Alternatively, please contact Kathryn Wright on 03 8629 1306.

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