Location: Southbank, Victoria
Contract Type: Permanent
Specialisation: Business Support
Salary: AU$55000 - AU$58000 per annum + super
REF: BBBH242813_1592456176

This logistics and shippings company is looking for a Customer Service / Administrator to join their team. In this role you will be dealing with queries and orders via inbound or outbound telephone, mail, email & fax. There is a high level of administation also required in this role.

As the first point of contact, the Customer Service / Administrator will be very relationship driven and have excellent customer service skills. With at least 2 years' experience in a similar role the successful candidate will have proven longevity in past roles and be available for an immediate start or have a short notice period.

Your duties in this role will include:ā€Ž

  • Manage all general queries in accordance with company policy call contact & correspondence process
  • Provide a positive experience across all customer touch point
  • High level admin with a large part of this done manually through paperwork and filing
  • Meet expectations as identified in the set KPI & Performance Review targets

To be successful in this role you must have:

  • A minimum of 2 years' experience in an admin related role
  • Highly developed communication skills with an excellent telephone manner
  • Highly developed administrative skills, including ability to pick up new systems quickly
  • Strong customer service skills with a passion for assisting customers and finding solutions
  • Strong problem-solving skills and ability to overcome challenging situations
  • High attention to detail, and excellent computer skills
  • Willingness to be a team player

The finer details:

  • Permanent position
  • St Kilda Road location
  • $55,000 - 58,000 + super (slightly negotiable)

if you meet the above criteria and the role sounds of interest, please apply here today. Due to a high level of anticipated applications, only shortlisted candidates will be contacted.