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Customer Service Consultant

Customer Service Consultant

Job Title: Customer Service Consultant
Location: Carlton, Victoria
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH226206_1537764416
Contact Name: Lucy McDonald
Contact Email: Lucy.McDonald@accountability.com.au
Job Published: September 24, 2018 14:46

Job Description

This Industry Fund are looking for a part time customer service consultant to join their dynamic and fun team. As a customer service consultant you will assist members and their queries via inbound or outbound telephone, mail, email & fax.

Your duties in this role will include:ā€Ž

  • Manage all member contact in accordance with company policy call contact & correspondence process
  • Provide a positive member experience across all customer touch points
  • Manage a portfolio of Inbound & Outbound calls, Claims and correspondence, within set SLA's, and following company standards
  • Meet expectations as identified in the set KPI & Performance Review targets

To be successful in this role you must have:

  • A minimum of 2 year's experience in a customer service role
  • Highly developed communication skills with an excellent telephone manner
  • Highly developed administrative skills
  • Strong customer service skills with a passion for assisting customers and finding solutions
  • Previous Insurance / Financial Services experience mandatory
  • Strong problem solving skills and ability to overcome challenging situations
  • Willingness to be a team player

The details:

  • 10-2pm Monday - Friday part time role
  • Supportive and reputable industry team

This is an exciting opportunity not to be missed in a newly developed team! If you meet the above criteria please apply here today or contact Lucy McDonald at AccountAbility on 03 8629 1004.