Customer Service Officer

Location: Matraville
Discipline: Work for Us
Job type: Permanent
Salary: Up to AU$75000.00 per annum
Contact name: Mathilde Cauberghs

Contact email: Mathilde.Cauberghs@accountability.com.au
Job ref: 269266
Published: 5 months ago

Customer Service Officer

  • $70,000 - $75,000 + Super | Full-Time, Permanent Role
  • Matraville, NSW 2036 | Convenient On-Site Parking
  • Supportive and amazing team | Platform for growth

Are you looking for your next position in customer service? Want to be a part of a small team, learn, and be involved in process improvement, and make a difference!

THE CLIENT

Our client is a prominent supplier of kitchen equipment with a strong presence across Australia.

BENEFITS

  • Flexible start and finish times
  • Autonomous work environment with no micro-management
  • Frequent social events, including lunches and breakfasts
  • Discounts on our products
  • Key role within the company, with the authority to identify improvements and streamline procedures
  • Welcoming company culture, fostering a friendly and supportive team atmosphere
  • Continuous training and support
  • Opportunities for long-term career stability

THE ROLE

  • Manage website, email, and phone orders efficiently
  • Collaborate with the purchasing, goods inwards, and dispatch departments as needed
  • Deliver exceptional service in all aspects of your role
  • Process customer credit card payments when required
  • Proactively provide strong sales support to Account Managers
  • Prepare customer quotes upon request
  • Handle sales team returns/credits as necessary
  • Execute general administrative duties as needed

THE PERSON

  • Previous experience in a similar office-based customer service position
  • Strong communication skills and an ability to promote our products
  • Professional telephone etiquette with a talent for addressing customer inquiries
  • Proficiency in computer usage and typing skills
  • Familiarity with Microsoft Excel
  • Pronto experience desirable
  • Team player with a willingness to learn

If you have the skills required, please apply now, or contact Mathilde Cauberghs at AccountAbility on 02 8296 5322 for further information.